Dell’s retail store strategy yet to compare with online sales

Dell Inc.’s online sales rose 15 percent in 2008, the year after it introduced its products in retail stores. Industry observers say the increase proves Dell solidly remains an online business even as it expands into brick-and-mortar stores. The Round Rock-based computer company tied with Office Depot Inc. (NYSE: ODP) as the No. 3 online retailer in the U.S. during 2008, moving up from No. 4 behind Office Depot

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in 2007, according to Internet Retailer, a Chicago-based firm. Dell’s increase in online business is especially notable because 2008 was the first full year in which the company’s products were available in stores such as Wal-Mart Stores Inc. (NYSE: WMT) and Best Buy Co. Inc. (NYSE: BBY). Industry analysts said online sales haven’t been affected by the move into stores because Dell’s retail business has yet to catch on, although the company doesn’t state retail sales separately from online business.

Software bill expected to die at Capitol

The future looks bleak for proposed legislation that would have made Texas the second state in the country to require its agencies to use software that could be translated by all other software programs.

For the second consecutive legislative session, the proposal that would require vendors such as Microsoft Inc. to make their software more accessible to all users is expected to die a quiet death. This time, it’s stuck in the State Affairs Committee with no hearing date scheduled before the May 15 deadline.

The translatable software, called open document format software, is an interoperable standard used in proprietary and free software. It was developed in 2005 with extensions such as .odt for text files and .odp for presentations, instead of proprietary extensions like .doc, .xls or .ppt.

The bill’s sponsor, State Rep. Marc Veasey, D-Fort Worth, said it should have been sent to the Technology Committee instead of State Affairs, “where bills are sent to die.”

Dell had change of heart for Web domain

Is $750 too much for a $61 billion computer maker to pay for a domain name — especially when it involves one of the fastest-growing segments of the industry’s business? It was for Dell Inc.

Last month, Round Rock-based Dell (Nasdaq: DELL) launched its ultrathin laptop computer called the Adamo. But Dell, the No. 2 computer maker in the world, spent nearly three months playing a name game before finally spending the money for the domain Adamo.com.

Dell’s approach provides a cautionary tale, experts said, for computer companies trying to attract customers at a time of shrinking profit margins  as consumers increasingly rely on simple Web site addresses to skip search engines.

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Twitter’s tweaking marketing

When Salesforce.com crashed a couple weeks ago, technology executive Andy Meadows didn’t call a buddy nor the company to find the problem. Instead, he turned to a network of instantly accessible tech-savvy people — on Twitter.

Meadows, CEO of Austin business consulting firm LiveOak 360, said he used to log onto Google or wait for a really simple syndication, or RSS, feed. But Twitter, the text message-based social networking tool, has become his chosen method for fast answers.

“It’s the first place I go when I have a question,” Meadows said. “It’s a continuous conversation going on right now around the world. It’s immediate.”

It’s also why more businesspeople in Austin are using Twitter — businesses selling everything from coffee to computers.

iPhone apps big business

Brian Greenstone wasn’t expecting much when he started working on an application for Apple Inc.’s iPhone in March.

The Austin-based game developer just wanted to have some fun. That fun has turned into a multimillion-dollar business for Greenstone’s Pangea Software Inc.

Although his game development business launched in 1987, the revenue generated in six months by just two of its iPhone games has matched the retail revenue of all of Pangea’s preceding personal computer games combined, he says. Instead of looking in the mouth of such a gift horse, Greenstone is jumping aboard and riding it all the way to the bank by forgoing the PC market to focus exclusively on iPhone games.

“There’s no point in doing any Mac games,” he says. “It’s more fun to do the iPhone, it’s more profitable and it’s easier.”

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Values suffer as VCs focus funds inside

It’s taking venture capitalists longer to cash out of startups, causing firms to invest more in their own portfolio companies than in new deals, data shows.
The increased use of so-called inside rounds, in which no new investors join in a private equity funding, not only means less capital for entrepreneurs seeking first-time funding, but also means tech startups are having a harder time determining a current valuation because a company’s valuation is often recalibrated as new investors join an investment round.
Experts say a vicious circle is being created as a result: An accurate valuation is critical in making a merger or acquisition deal happen, but with no new investors, most potential acquirers are taking a harder line on what a potential acquisition is truly worth — and that is slowing M&A deals, industry experts say.

Y Combinator’s firms mostly heed ‘go West’ advice

Entrepreneur Jeff Vyduna launched his Cambridge company, PollEverywhere Inc., in April. But he realizes that the odds are against him finding a local investor and remaining in New England.
The three-person company developed an application designed for organizations to gather feedback through text messaging. But Vyduna, who dropped out of the MIT Sloan School of Management to found PollEverywhere with a $20,000 investment from micro venture capital firm Y Combinator, said he’s not expecting local investors to back his business.
That means a move to Silicon Valley, where angel investors are aplenty and the interest is stronger in pre-revenue, consumer-focused startups, which is Y Combinator’s sweet spot. Indeed, only one local VC firm has invested in any of Y Combinator’s 102 companies.

Stealthy virtualization startup makes laptops more secure, manageable

Virtualization technology has made its way to servers, applications and desktop computers.

Next week, a Westford-based tech company plans to fire up operations for a product that would flip-flop the conventional virtualization model with software that replicates the components of a laptop within the laptop itself.
Old Road Computing Corp. plans to publicly launch as Virtual Computer Inc., but the company isn’t revealing many specifics about its virtualization product, nor when it will be released.
The software would be designed to isolate a laptop’s four major components — hardware, operating system, applications and user data — and create versions on the laptop of those components that operate remotely, without a network connection, said CEO Dan McCall, who previously founded Guardent Inc., a Waltham-based security services firm.

RueLala reaches out to well-heeled web shoppers

With a business model that is about upscale, off-price and online, a Boston-based retailing company that started by selling off-price merchandise has expanded to high-end, invitation-only boutique sales, an approach to e-commerce that first caught on in Europe.
Retail Convergence Inc., backed with a $25 million funding round that closed in April, launched RueLaLa.com, a website that operates two- or three-day private sales for boutique stores. The high-end e-commerce business is the second website that Retail Convergence has launched as part of a plan that eventually calls for several such sites, CEO Ben Fischman said.
The RueLaLa business model is similar to one employed by France-based Vente-Privee.com, a 7-year-old company in which Boston-based Summit Partners has a 20 percent ownership stake. But it’s also a business model that is attracting many web-based imitators, mostly in Europe where off-brand stores such as Marshalls or Filene’s Basement are uncommon.

Worcester State outsources e-mail to Google

Inspired by the business world, Worcester State College is outsourcing its e-mail system to Google Inc. to cut costs and reduce a drain on support services.

The shift from having e-mail hosted on-site to having it managed by Google marks the first time a four-year college in New England has switched its e-mail system to Google’s Apps for Edu service.

The switch is the latest example of IT departments — which began in small and midsize businesses but have now moved to large enterprises and other traditional late-adopters, such as the college campus — becoming more comfortable with allowing third parties to manage systems formerly held strictly in-house.

Worcester State’s decision is expected to save the college up to $120,000, or 5 percent of its IT budget, the first year, and about $70,000 in subsequent years.

Replacing the college’s 6-year-old Microsoft Exchange system with Google has increased e-mail storage from 15MB to 6GB per user, and increased data storage from 250MB to 6GB, college CIO Donald Vescio said.

The switch was made last month, just after the spring semester ended.